Refund & Cancellation Policy
Effective date: June 1, 2026
At The Chariot Talks we want you to be satisfied with every purchase. This policy describes the refund and cancellation terms for each product and service we offer. Please read it before completing a purchase.
Quick Reference
| Product / Service | Refundable? | Window |
|---|---|---|
| Astrology Course | Partial — before session link shared | 24 hours before the scheduled session |
| Tarot Reading (service) | No — after consultation delivered | Before reading starts only |
| Tarot Deck (physical) | Yes — damaged/wrong item only | 7 days from delivery |
| Astrology Pass (digital) | No | Not refundable |
1. Astrology Courses
- Full refund if you cancel more than 24 hours before the first scheduled session.
- Full refund if we cancel the session and cannot offer an alternative date within 7 days.
- After the session join link or recording has been shared.
- No-shows or cancellations within 24 hours of the session.
- After a session has been attended (even partially).
2. Tarot Readings
- Full refund if you cancel before the reading session has started.
- Full refund if we fail to deliver the session and cannot reschedule within 7 days.
- After the reading session has commenced.
- Dissatisfaction with the interpretation (readings are subjective and for entertainment/guidance only).
- After a recording or written reading has been delivered.
3. Tarot Deck (Physical Product)
- Item received is significantly damaged in transit.
- Wrong item delivered (different from what was ordered).
- Item not delivered within 30 days of confirmed dispatch.
- Change of mind after dispatch.
- Minor cosmetic imperfections consistent with handcrafted products.
- Damage caused after delivery.
- Incorrect delivery address provided by you.
4. Astrology Pass (Digital Subscription)
The Astrology Pass is a non-refundable digital subscription. Access is granted immediately upon payment. Because the digital service is delivered instantaneously and cannot be "returned", refunds are not available once access has been activated. This is consistent with the Consumer Protection (E-Commerce) Rules 2020 exemption for digital services that have been fully performed with the consumer's prior explicit consent.
Exception: if a technical error on our part prevents you from accessing the pass at all, contact us and we will either fix the issue or issue a full refund.
5. How to Request a Refund
- Email us at thechariottalks1@gmail.com with the subject line "Refund Request — [Order ID]".
- Include your registered email address, the order ID (found in your confirmation email or account dashboard), and a brief description of the reason.
- For physical product claims, attach clear photographs of the item.
- We will acknowledge your request within 2 business days and provide a decision within 5 business days.
- Approved refunds are processed to the original Razorpay payment method. Bank processing times may add an additional 5–7 business days.
6. Payment Gateway Charges
Razorpay payment gateway fees are non-recoverable by us. Where a refund is approved, we will refund the full purchase amount including any gateway fees you were charged at the time of payment. Razorpay's own refund timeline is typically 5–7 business days after we initiate the refund.
7. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. Chargebacks initiated without prior contact may result in your account being suspended while the dispute is under review. If a chargeback is raised for a transaction that does not qualify for a refund under this policy, we reserve the right to contest it with appropriate evidence.
Changes to This Policy
We may update this policy from time to time. The current version is always available at thechariottalks.com/refund-policy. Changes take effect for purchases made after the updated effective date.
8. Contact Us
The Chariot Talks
Email: thechariottalks1@gmail.com
We typically respond within 2 business days. For urgent matters related to an imminent session, please include "URGENT" in your email subject line.