Refund & Cancellation Policy
Effective date: June 24, 2026
All sales on The Chariot Talks are final. We do not offer refunds on any product or service.
Please read the details for each product below before completing a purchase. The only exceptions are (a) physical products that arrive damaged in transit or incorrectly shipped, and (b) a verified technical error on our part that entirely prevents digital delivery.
Quick Reference
| Product / Service | Refundable? | Exception |
|---|---|---|
| AI Tarot Reading Credits | No | Technical failure preventing access |
| eBook (digital PDF) | No | Technical failure preventing delivery |
| Astrology Course | No | Technical failure preventing delivery |
| Astrology Pass (digital) | No | Technical failure preventing access |
| Tarot Deck (physical) | No — except damaged / wrong item | Item damaged in transit or wrong item shipped |
1. AI Tarot Reading Credits
AI Tarot Reading credits are strictly non-refundable. Credits are a digital consumable — once a reading is delivered, the credit is consumed and cannot be returned. Because the service is performed immediately and fully upon asking a question, no refund will be issued regardless of satisfaction with the reading, interpretation, or outcome. All tarot readings are provided for guidance and reflection only, not as a guarantee of any specific result.
Credits never expire and unused credits remain in your account indefinitely. Multiple packages stack. Exception: if a verified technical error on our part prevents you from accessing the oracle entirely (not dissatisfaction with a reading you received), contact us at thechariottalks1@gmail.com and we will investigate and resolve the issue or issue a credit reinstatement.
2. eBooks (Digital PDF Guides)
eBooks are strictly non-refundable. All eBook sales are final. Once payment is confirmed, no refund will be issued under any circumstances — including change of mind, failure to read the content, or dissatisfaction with the material. By completing payment you explicitly consent to the immediate delivery of a digital product and waive any right of cancellation with respect to this purchase, in accordance with the Consumer Protection (E-Commerce) Rules 2020.
Exception: if a verified technical error on our part prevents you from receiving or downloading the file, email us at thechariottalks1@gmail.com and we will resolve the issue or re-send your download link.
3. Astrology Courses
Astrology courses are non-refundable once purchased. All course sales are final. We do not offer refunds for cancellations, no-shows, or any other reason. If we must cancel a session on our side and cannot offer an alternative date within 14 days, we will issue a full refund.
4. Astrology Pass (Digital Subscription)
The Astrology Pass is non-refundable. Access is granted immediately upon payment. Because the digital service is delivered instantaneously and cannot be "returned", refunds are not available once access has been activated, consistent with the Consumer Protection (E-Commerce) Rules 2020 exemption for digital services performed with prior explicit consent.
Exception: if a technical error on our part prevents you from accessing the pass at all, contact us and we will fix the issue or issue a full refund.
5. Tarot Deck (Physical Product)
Physical tarot decks are non-refundable except in the following cases:
- Item received is significantly damaged in transit.
- Wrong item delivered (different from what was ordered).
- Item not delivered within 30 days of confirmed dispatch.
The following are not eligible for refund or replacement: change of mind after dispatch, minor cosmetic variations consistent with handcrafted products, damage caused after delivery, or incorrect delivery address provided by the buyer.
To claim a replacement or refund for an eligible physical product, email thechariottalks1@gmail.com within 7 days of delivery with your order ID and clear photographs of the damage or incorrect item. We will arrange a replacement or refund at our discretion.
6. Technical Errors
If a verified technical error entirely on our side prevents you from accessing or receiving what you purchased — a file that never arrived, a portal that will not open, AI credits that did not appear in your account — contact us at thechariottalks1@gmail.com with your order ID and a description of the issue. We will investigate within 2 business days and, where the error is confirmed as ours, either resolve it or issue a refund.
Dissatisfaction with a service or product you have already received does not constitute a technical error and is not eligible for a refund under this exception.
7. How to Contact Us
- Email thechariottalks1@gmail.com with the subject line "Refund / Issue — [Order ID]".
- Include your registered email address, order ID (from your confirmation email or account dashboard), and a clear description of the issue.
- For physical product claims, attach photographs of the item.
- We will acknowledge your email within 2 business days.
8. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks initiated for transactions that do not qualify for a refund under this policy will be contested with full evidence of delivery. Accounts with disputed chargebacks may be suspended during the review period.
9. Changes to This Policy
We may update this policy from time to time. The current version is always available at thechariottalks.com/refund-policy. Changes take effect for purchases made after the updated effective date.